Our shipping times are only estimates, but here are the average shipping times to certain regions:
Germany: 1-2 Days EU: 2-5 Days Others: 4-7 Days
Where do you ship to?
We ship worldwide. Shipping within Europe is free. For destinations outside Europe, the exact shipping cost is calculated and shown at checkout before you pay.
Where do I track my order?
After your package has been sent, you will receive an email with your tracking number. You can simply tap on it and it will show you the current shipping status. Alternatively, you can enter your order number and email in our tracking page.
What if I am unhappy with my order?
We offer a 30-day return policy, which means you can return your order for up to 30 days after it has been delivered.
Do I have to pay to return something?
We do not charge additional fees for returns. However, you may be responsible for covering the shipping costs, depending on your location. Please contact us to determine whether we will cover the shipping costs for your return.
Quality
Can I shower with your jewelry?
Yes, our jewelry is 100% waterproof, allowing you to shower or swim with it on without fear of tarnishing or fading.
Can it damage my skin?
No, our jewelry is crafted from 316L Stainless Steel and 18K Gold, which are non-reactive materials. However, if you have any allergies or have previously experienced issues with similar materials, please feel free to contact us to ensure our products are safe for you :)
What is 316L Stainless Steel?
316L stainless steel is a high-quality alloy known for its exceptional corrosion resistance and durability. Its resistance to rust and tarnishing, along with its hypoallergenic properties, makes it perfect for medical devices, marine hardware, and jewelry. This ensures that our products not only last but also maintain their aesthetic appeal over time.
What should I do if my jewelry breaks during normal use?
Our jewelry comes with a Lifetime Warranty, our watches with a 2-year warranty. We stand by our quality and will honor any legitimate warranty claim. Simply contact us via email. More information here.
