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Frequently Asked Questions
ORDER
View or Shipping Policy here.
Our shipping times are only estimates, but here are the average shipping times to certain regions:
Germany: 1-2 Days
EU: 2-5 Days
Others: 4-7 Days
We offer worldwide shipping, but shipping to other continents can cost you up to 5$.
After your package has been sent, you will receive an email with your tracking number. You can simply tap on it and it will show you the current shipping status. Alternatively, you can enter your order number and email in our tracking page.
We offer a 30-day return policy, wich means you can return your order for up to 30 days after it has been delivered.
We do not charge additional fees for returns. However, you may be responsible for covering the shipping costs, depending on your location. Please contact us to determine whether we will cover the shipping costs for your return.
Quality
Yes, our jewelry is 100% waterproof, allowing you to shower or swim with it on without fear of tarnishing or fading.
No, our jewelry is crafted from 316L Stainless Steel and 18K Gold, which are non-reactive materials. However, if you have any allergies or have previously experienced issues with similar materials, please feel free to contact us to ensure our products are safe for you :)
316L stainless steel is a high-quality alloy known for its exceptional corrosion resistance and durability. Its resistance to rust and tarnishing, along with its hypoallergenic properties, makes it perfect for medical devices, marine hardware, and jewelry. This ensures that our products not only last but also maintain their aesthetic appeal over time.
All of our products come with a Lifetime Warranty. We stand by our quality and will honor any legitimate warranty claims. If you want to claim your warranty, simply contact us via email. More information here.